Service degradation – Backend API errors

Incident Report for Formant

Resolved

We experienced a period of severely degraded backend performance between approximately 2:45 pm and 3:16 pm US Central Time on December 3, 2025 due to a database query change in a new release. We promptly reverted the change and confirmed that services returned to normal. No data loss occurred.

Posted Dec 03, 2025 - 13:00 PST